Not Using Social Media Effectivey?

Great post from Ted Rubin today on Facebook that I wanted to share.

 

Five reasons corporations are not using Social Media effectively…

1 - They don’t talk about anything broader than their own products.

2 - They listen to customers but don’t take any action (which means they aren’t really hearing).

3 - Companies can’t expect to have a strong social media presence when social sites are blocked internally to employees.

4 - There is a fear that exists about jumping in, but while there have certainly been some hiccups and miscues along the way, social media has yet to be the undoing of any company.

5 - When employees are more concerned with what’s in or out of their job description than doing the right thing to help the customer, that’s not a culture that’s likely to build trust and advocacy for a brand and there is no way social media efforts can be effective.